Urban Classes Ground Rules

This information is provided to you in an effort to help you and all other attendees to get the most out of your Urban Dog Training course. Please do not hesitate to contact us if you have any questions relating to the information in this document.

 

 

WHAT TO BRING TO CLASSES

1. Your current vaccination certificate
2. As many family members who are willing to attend (refer to COVID-19 Restrictions)Urban Dog Training Ground Rules
3. A supply of food treats
4. A mat (large enough for you and your dog to lay comfortably on)
5. Poo bags to dispose of your dog's waste properly
6. Your dog's favourite toy

ACCEPTABLE COLLARS AND LEADS

Acceptable Collars

  • Flat Collars (Buckle or Snap Lock variety)
  • Head Collars (Black Dog Head Collar, Gentle Leader, Halti)
  • No Pull Harness (Harmony Harness, Gentle Leader Harness - not a car harness)

Please do not bring your dog on a choke chain (also called check chains), electric shock collar, citronella collar, prong collar.

Acceptable Leads

  • Nylon Lead 1.5 - 2m long
  • Leather Lead 1.5 - 2m long

Please do not bring retractable leads or chain leads.

FEEDING DOGS BEFORE CLASS

Dog training classes can be very distracting places for dogs so it is imperative that you do not feed your dog his/her normal meal dog prior to class.  This way your dog will be hungry and more inclined to pay attention to you.  If you feel it necessary to give your dog some food prior to classes do not give him/her more than HALF their usual meal.

TREATS FOR CLASS

Please bring AMPLE treats cut up into very small portions - no larger than the size of your little fingernail (half that for smaller breeds). You will need at least 200-300 TINY pieces of food.

Human food treats work best, below are some suggestions:

  • Hot Dogs
  • Sausages
  • Devon
  • Luncheon Meat
  • Cabana
  • Chicken
  • Cheese
  • Steak
  • Leftover Roast Meat
  • Bacon Pieces

While your dog may salivate over Liver Treats, Smackos and Dry Food Biscuits at home, we guarantee you that these treats alone will not be enough to keep your dog's attention in a dog training class.  Especially when all the owners around you have yummy human food on them!

HOW TO DRESS FOR CLASS

Please wear comfortable clothes to class. You may be required to get on the ground with your dog. Enclosed, non-slip footwear is essential for safety reasons.  If you do not wear appropriate footwear you will not be permitted into class.  You will not be offered a refund for any classes missed as a result of failure to comply with our safety requirements.  However, we are more than happy to offer you a catch-up class to ensure that you do not miss out on your course content.  Please ensure children attending classes with you have suitable footwear also.  In warmer weather be sure to apply sunscreen and wear a hat to training to avoid sun damage.

CLASS CONSIDERATIONS

Please be considerate to other students, dogs and the instructor during class and SWITCH OFF MOBILE TELEPHONES prior to class.  Do not smoke or eat during class. Please do not carry on your own conversation while the instructor is talking, this is distracting to everyone present.

CHILDREN IN CLASS

We welcome children to our classes and encourage them to participate. We are committed to child safety around dogs and will teach your children how to safely interact with dogs. However, there are important safety considerations that must be adhered to for the benefit of your child/ren and the dogs in class:

  • It is IMPOSSIBLE to supervise both a dog and a child less than seven (7) years of age in a dog training class. If you are bringing along children less than seven (7) years of age please ensure there is another adult (over 18 years old) to supervise the child/ren.  (COVID-19 Update - unfortunately due to the restrictions within our COVID-19 Safety Plan, we are unable to have children under the age of seven (7) years of age attend our venue).
  • Children under eighteen (18) years of age are not permitted to handle dogs in classes.  If a child accidentally lets a dog loose in class the consequences can be disastrous.  Often adults have difficulty handling a dog in class; it is simply unfair to the child or the dog to put them under undue stress.
  • Please ensure your child does not approach other dogs in class until requested to do so by the trainer.  Some dogs are not used to being around children and can react adversely, causing stress to the child and the dog.
  • Please ensure your child/ren do not wander around unattended during class.  Bites happen far more quickly than adults can react.  Please keep your children seated unless instructed to do otherwise.

EXERCISE PRIOR TO CLASS

Often it can be an advantage to exercise your dog prior to class.  You should not exhaust your dog but you may want to take him/her for a short walk or play a brief game of fetch.  This will assist to calm your dog down a little prior to class.

SICK OR INJURED DOGS

If your dog is sick or injured please do not bring him/her to class.  The safety of your dog and other dogs in the class is paramount to us.  Please contact us to discuss your options.  Please ensure your dog is treated for worms (especially heartworm), fleas and ticks. DO NOT bring bitches in season (in heat) to class.

ARRIVING TO CLASS

When arriving for your class please manage your dog so that he/she cannot get to other dogs who are also on a lead.  Please leave ample room between your dog and other dogs when entering via gates and doorways.  Not all dogs like other dogs and when restrained by a lead this can lead to disastrous consequences.  In any case, allowing your dog to play with other dogs prior to class will excite your dog and make him/her less likely to pay attention to you during class. When you arrive, take your dog for a brief walk around and get him/her settled.

LATE ARRIVALS

Please ensure you arrive for each of your classes at least ten (10) minutes early and that you are ready to start on time.  Late arrivals can disrupt dogs already in class once they have settled; it then takes another five (5) minutes of a one (1) hour lesson to settle them down again.  It can also cause great stress to your dog to have the dogs already in class react to his/her arrival. Of course, we realise that sometimes being late cannot be avoided.  If you are running late please DON'T PANIC, simply take the day/evening off and email us advising which class you missed. We will let you know when you can attend a catch-up class.  Note that you will not be able to bring your dog since classes are restricted to enrolled dogs only.  Please allow plenty of time for travelling to avoid traffic delays etc.

CATCH-UP CLASS POLICY

Although Urban Dog Training is not obliged to, we do offer catch-up classes, where possible. Catch-up classes must be attended without your dog, for health and safety reasons.  We understand that sometimes missed classes cannot be avoided so we provide extensive training notes for each class so you will know what was covered. If the same class is available in another course, you are welcome to attend this class.  However, a new dog in class can be disruptive to the dogs already in the class.  Simply send us an email letting us know which week you couldn't attend, and we will do our best to find you a time that suits you.  Classes are non-transferable.

COURSE START DATE

We require minimum numbers of six (6) enrolled (confirmed and paid) dogs in order to begin a course.  A dog is not deemed enrolled until payment has been made in full.  Occasionally courses may not start on the scheduled start date due to a lack of enrolments.  If this happens you will be advised via SMS and/or email and your course will be postponed to the next week.  If we still do not have the minimum numbers required by the following week, the course will be postponed weekly until the minimum enrolment numbers have been reached. We will offer alternate start dates (or times), if available, to assist you to start a course as soon as possible.

Occasionally postponements in other courses will affect our scheduling. For example, if the class prior to yours is postponed due to inclement weather, instructor illness etc this may affect the start date of your course.  You will be notified via SMS and/or email as soon as possible.

It is important that you take this into account when enrolling since refunds will not be offered in this case. We may offer to accommodate you in another course wherever possible but cannot guarantee this.

SCHEDULED CLOSURE FOR 2021

As we hold classes "after hours" such as weekends and evenings, Urban Dog Training takes a few short breaks during the year to allow our staff and volunteers to spend time with family & friends at times when they are not normally able to.  These breaks are scheduled in advance as outlined below and are in addition to any Public Holidays held mid-week.

Tuesday 26 January - Australia Day Public Holiday

Monday 01 April - Sunday 11 April (inclusive) - Easter Break

Saturday 24 April - Monday 26 April (inclusive) - ANZAC Day Long Weekend

Saturday 01 May - Monday 03 May (inclusive) - Labour Day Long Weekend

Friday 30 July - Wednesday 04 August (inclusive) - Mid Year Break

Wednesday 11 August - Ekka Show Day

Saturday 02 October - Monday 04 October - Queen's Birthday Long Weekend

The last Class for 2021 will be held on Sunday 12 December before closing for the Christmas-New Year period.

Please ensure that you consider these dates when nominating your course dates in the event that any postponements that may occur will need to have the above dates accounted for. 

BAD WEATHER & TRAINER ILLNESS POLICY

It is sometimes impossible to hold classes in inclement weather.  We will advise you via SMS when classes are required to be rescheduled prior to class on the day. PLEASE ENSURE THAT YOU HAVE PROVIDED US WITH YOUR MOBILE TELEPHONE NUMBER.

Please check your SMS messages BEFORE scheduled class times during bad weather.  Note that bad weather can include heat, thunderstorms, rain and strong winds.

Occasionally trainers become ill and are unable to teach classes. You will be notified via SMS and/or email at least one (1) hour prior to the scheduled class.

If classes are rescheduled due to inclement weather or trainer illness your course will run for an extra week (or more if required - since we cannot control the weather) on the same day at the same time.  It is important that you take this into account when enrolling since refunds will not be offered in this case.

COVID-19

In the event that we are required to go into an extended lock-down (ie. over 14 days or more) due to an outbreak of COVID-19, all classes will be moved onto the Zoom video conferencing platform.  We have run classes via Zoom in the past and they were very successful.  Lockdown requirements less than fourteen (14) days will result in courses being postponed, until such time as classes can be resumed.

 Urban Dog Training is currently operating under a COVID-19 Safety Plan, which is also influenced by our venue (Carina State School).  As a result of the COVID-19 Safety Plan, we are restricted in how many people can be within each group (class/session).  As a result, please be aware of the following:

Training Courses - we define training courses as our 6-week paid courses.  As each course only allows eight (8) dogs, we are limited to two (2) people per dog.  This means that children under the age of seven (7) years of age are not able to attend our venue due to our requirement to have a second adult.  Children aged from seven (7) years to eighteen (18) years of age are permitted to attend our classes - Refer to "Children in Class" for further details.

Play Group Sessions - only one (1) person per dog is permitted to attend our Play Group sessions.  This allows us to maintain the number of places normally offered prior to COVID-19.  However, this does mean that anyone under eighteen (18) years of age is unable to attend as we do not allow for people under eighteen (18) years of age to handle dogs.

Play Group Orientation & FREE Puppy Pre-School - these sessions are limited to one (1) person per dog to allow us to maintain the number of places normally offered prior to COVID-19.  However, if the number of enrolments allows us to extend additional family/household members, we will let you know via email and/or SMS, the day prior to the session commencing.

COURSE WITHDRAWAL/REFUNDS

Provided you give us seven (7) days notice, in writing, prior to the course commencement, we will happily refund your payment in full.  Your course fees will be forfeited if you do not provide us with seven (7) days notice.  Refunds will not be offered if you withdraw from the course after it has commenced.  Partial refunds will not be offered for classes you are unable to attend, however, we are happy to offer make-up classes in another available class without your dog.

LIABILITY DISCLAIMER

Client acknowledges that obedience training/behaviour modification may be an activity in which damage or injury to dog(s) and/or persons may occur. Client will assume full financial/moral responsibility for the actions of their dog(s). Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular traffic, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

I/We Client agree that I, my/our heirs, assignees and legal representatives will not make claim against, sue, or attach the property of the consultant, her family, acquaintances, or any other person acting on her behalf (herein referred to as ‘Her Agents'), for injury or damage done to or by dogs(s) resulting from action or negligence, however caused, by Consultant or Her Agents. I/We Client forever release Consultant and/or Her Agents from any and all liability and demands which I/We Client, and my/our heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.

Client and Consultant hereby agree to mediate and/or arbitrate any misunderstandings that may arise pursuant to the terms contained herein. In any action or proceeding arising out of the agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.

This contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Consultant.

 

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